WaPo article How Gmail, Outlook and Yahoo Mail became a mess, and how we might fix it convincingly analyzes some of the biggest problems with email. Little new here to people like Dennis Kennedy, who have been following this issue for years.
Some new consumer products (including Hey) are trying radical new approaches to email, but none (yet) look like painless replacement, including a relatively easy way to build a personal white list, as illustrated below.
Investing some time upfront and paying for the new service might pay for itself over the long term. AI does not look like a magic solution (yet). I’ll pass for now.